Need help or advice? Here’s how we support you before and after your purchase.
Our 3-Year Warranty covers manufacturing defects at no cost for repairs or replacement. Customers are responsible for shipping the tent to our factory for assessment. To start a claim, email sales@fveldt.com with your proof of purchase and a short description of the issue.
Accidental damage or wear and tear such as UV exposure, mildew, fading, or wind damage is not covered under the 3-Year Warranty. These result from natural use over time, not manufacturing faults.
Yes. We offer repairs for most types of damage at a small service fee. The tent must be clean and dry when sent in for repair. Contact sales@fveldt.co.za with photos of the damage and your model name for a quote.
Please inspect your order immediately on arrival.
Email sales@fveldt.com so we can resolve it quickly.
Transit damage: Report within 24 hours with photos and a copy of your invoice.
Missing items: Report within 24 hours of delivery.
Any quality concerns must be reported within 7 days of receiving your tent.
Please note: minor scuff marks or surface variations do not qualify as warranty claims. They’re part of the normal handling process.
We respond to most enquiries within one business day – often sooner. Our goal is to keep you equipped and confident for your next adventure.
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